Report it, route it, resolve it.
Give every team member a fast way to report issues. Automatically categorize, assign, and track resolution with full SLA visibility.
Active Issues
Last updated: just now| # | Title | Priority | Status |
|---|---|---|---|
| ISS-041 | Broken refrigerator unit | High | In Progress |
| ISS-042 | Wet floor near entrance | High | Open |
| ISS-043 | POS terminal offline | High | In Progress |
| ISS-044 | Damaged shelf in aisle 3 | Medium | Open |
| ISS-045 | AC not working | Medium | Resolved |
Key capabilities
One-tap reporting
Any team member can report an issue in seconds from their phone.
Smart categorization
Auto-categorize issues by type and route to the right team.
SLA tracking
Set resolution targets by priority and track compliance automatically.
Escalation rules
Auto-escalate unresolved issues to managers after defined thresholds.
Works on mobile
Everything your field team needs, in their pocket.
Your team doesn't sit at a desk — they're on the floor, in the aisles, and behind the counter. Plexo's native mobile app gives them full access to this module offline and on the go.
New
Report Issue
Freezer unit in produce section not maintaining temp…
Ready to see this in your stores?
Book a personalized demo and we'll show you exactly how this works for your operation.