Privacy Policy
Last updated: February 17, 2026
Plexo ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at plexoapp.com and use our retail operations platform (the "Service").
Please read this Privacy Policy carefully. By accessing and using Plexo, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our privacy practices, please do not use our Service.
1. Information We Collect
Account Information
When you create a Plexo account, we collect information such as:
- Full name and email address
- Company name and industry
- Business address and phone number
- Payment and billing information (processed securely by third-party providers)
- Passwords and authentication credentials
Usage Data
We automatically collect information about how you interact with our Service:
- Tasks created, assigned, and completed
- Audit logs and compliance records
- Training module progress and completion
- Campaign creation and performance data
- Checklist submissions and status updates
- Login times and duration of service usage
- Features accessed and feature usage patterns
Device Information
We collect information about the devices you use to access Plexo:
- Device type, operating system, and browser type
- IP address and geolocation data
- Device identifiers and mobile advertising IDs
- Mobile app version and SDK information
Communications
We collect and retain records of your communications with us, including support emails, feedback, and customer service interactions.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: Providing, maintaining, and improving the Plexo platform and its features
- Account Management: Creating and managing your account, processing payments, and handling transactions
- Communication: Sending you updates, newsletters, security alerts, and responding to your inquiries
- Analytics: Analyzing usage patterns to improve our Service and understand user behavior
- Compliance: Meeting legal obligations and auditing requirements
- Marketing: Sending promotional content and product updates (with your consent)
- Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions and security incidents
- Customization: Personalizing your experience and providing tailored recommendations
3. How We Share Your Information
Service Providers
We share your information with third-party service providers who perform services on our behalf, including:
- Cloud hosting and storage providers
- Payment processors and financial institutions
- Email delivery and communication services
- Analytics and business intelligence providers
- Customer support and ticketing systems
These service providers are contractually obligated to use your information only as necessary to provide services to us and are bound by confidentiality agreements.
Legal Requirements
We may disclose your information when required by law, including in response to court orders, government requests, or when we believe in good faith that disclosure is necessary to:
- Comply with applicable laws, regulations, or legal processes
- Enforce our Terms of Service and other agreements
- Protect the security or integrity of our Service
- Protect the rights, privacy, safety, or property of Plexo, our users, or the public
No Sale of Data
We do not sell, trade, or rent your personal information to third parties. We will never share your data with marketers or advertisers without your explicit consent.
4. Data Retention
We retain your personal information for as long as your account is active and as needed to provide our Services. The retention period varies depending on the type of data:
- Account Information: Retained during your subscription and for a reasonable period afterward for legal and business purposes
- Usage Data: Typically retained for up to 24 months for analytics and compliance purposes
- Audit Logs: Retained according to industry standards and compliance requirements, typically 5-7 years
- Backup Data: Retained for disaster recovery purposes, typically 30-90 days
You may request deletion of your data at any time, subject to legal and contractual obligations to retain certain information.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
You have the right to request a copy of the personal information we hold about you.
Right to Correction
You have the right to request that we correct inaccurate or incomplete information.
Right to Deletion
You have the right to request deletion of your personal information, subject to certain exceptions for legal compliance and legitimate business purposes.
Right to Data Portability
You have the right to request your data in a portable, machine-readable format.
Right to Object
You have the right to object to processing of your information for marketing or certain business purposes.
Exercising Your Rights
To exercise any of these rights, please contact us at privacy@plexoapp.com. We will respond to your request within 30 days or as required by applicable law.
6. Data Security
We implement comprehensive technical, administrative, and physical security measures to protect your personal information, including:
- End-to-end encryption for data in transit (TLS/SSL)
- Encryption at rest for sensitive data
- Regular security audits and penetration testing
- Access controls and role-based permissions
- Secure backup and disaster recovery procedures
- Multi-factor authentication options
- Regular software updates and security patches
- Employee training on data protection and privacy practices
While we strive to protect your information using reasonable security measures, no system is completely secure. We cannot guarantee absolute security of your data. If you become aware of any security breach, please contact us immediately at privacy@plexoapp.com.
7. Children's Privacy
Plexo is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16 without verifiable parental consent, we will delete such information promptly. If you believe we have collected information from a child under 16, please contact us at privacy@plexoapp.com.
8. International Data Transfers
Plexo operates from the Dominican Republic. If you access our Service from outside the Dominican Republic, your personal information may be transferred to, stored in, and processed in the Dominican Republic and other countries where we or our service providers operate.
By using Plexo, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We ensure that any international transfers are conducted in compliance with applicable privacy laws and that adequate safeguards are in place to protect your information.
9. Third-Party Links
Our website and Service may contain links to third-party websites and services that are not operated by Plexo. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.
10. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze how you use our Service. For detailed information about our use of cookies, please refer to our Cookie Policy.
You can control cookie preferences through your browser settings. However, disabling cookies may impact the functionality of our Service.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this policy. Your continued use of Plexo after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:
We will respond to your inquiry within 30 days or as required by applicable law.
This is a template for informational purposes. Consult with a qualified attorney for legal advice specific to your situation.